Returns & Refunds

14-day right of withdrawal

If you are a consumer purchasing online, you may withdraw from your purchase within 14 days after receiving the goods without giving a reason, subject to applicable legal exceptions.

How to request a return

Email us at info@rawgard.com before the withdrawal period expires. Include your order details and a clear statement that you wish to withdraw from the purchase. We will provide the return instructions and the return address in Estonia.

Returning the goods

Send the goods back without undue delay and no later than 14 days after telling us that you are withdrawing. Unless we agree otherwise or applicable law requires us to cover the cost, you are responsible for the direct cost of returning the goods.

You may inspect the goods as you would in a physical shop. You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Refunds

We will refund payments due under the applicable right of withdrawal, including the cost of standard outbound delivery where required by law, no later than 14 days after we receive your withdrawal notice. We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Refunds are made using the same payment method used for the original transaction unless another method is expressly agreed.

Faulty or incorrect goods

Your statutory rights for goods that are faulty, damaged, incorrect or otherwise not in conformity with the contract are not limited by this returns policy. Please contact us at info@rawgard.com and include your order details and a description of the issue.

Exceptions

The statutory right of withdrawal may not apply to certain goods, including goods made to your specifications or clearly personalised, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed, where the legal conditions for an exception are met.